FAQ

How can we stay up on all of the latest news, promotions, and changes happening at Bodega San Marcos?

There are many ways to stay up to date but checking the blog on our website and joining our mailing list will be the best way to get the latest news.

Who can create an account at Bodega San Marcos?

Anyone interested in purchasing our high-quality Hispanic food and beverage products can create an account. We cater to individuals, restaurants, bakeries, food trucks, grocery stores, convenient stores, and gas stations.

What are your hours of operation?

We are open Monday through Thursday from 7 AM to 4 PM, and on Fridays from 7 AM to 3 PM.

We are closed on weekends.

What areas do you deliver to?

We deliver all throughout the state of Michigan and Northern Indiana. For instance, here’s a map of our customer base.

For specifics on when, please reach out to one of our customer service reps who will be able to provide you with options for delivery.

Will you be expanding where you deliver soon?

We’re constantly looking at ways to improve our process and service our customers. An increased delivery radius is one of those things we’re currently looking into and will be updating as changes are made.

Is there a minimum order amount for delivery?

The answer is yes and no.

Depending on where your business is located and when you need it delivered, the minimum for a delivery can change. The best and quickest way to have this question answered is by reaching out to one of our customer service reps who will be able to outline specific requirements for you and your business.

Do you offer any promotions or discounts?

Some of the very best in the industry! We have bi-weekly promotions that provide great deals on a variety of our products. To stay up to date, please join our newsletter where we send out our promotions and discounts. Or check out our promotional page on our website for the most up to date offerings.

How many products do you offer?

We have over 1,750 SKUs of products, ensuring a wide and authentic selection of all of your favorite brands (and ones that soon might be your favorites!) to meet the diverse needs of our customers and yours!

How many customers did you serve in 2022?

In 2022, we proudly serviced over 350 customers, a testament to our commitment to providing the best Hispanic food and beverage products in the Midwest.

Do you accept walk-in customers at Bodega San Marcos?

Yes, we welcome walk-in customers during our regular business hours. Whether you are an individual looking to buy in bulk or a business owner, our knowledgeable staff will be happy to assist you with your needs.

What payment methods do you accept?

At Bodega San Marcos, we accept a variety of payment methods for your convenience. You can pay using major credit cards, debit cards, cash, and bank transfers. For our business clients, we also offer the option to set up a payment account, subject to credit approval. Please contact our customer service team for more information on setting up a payment account.

If I place an order today, when will I receive my products?

We ask for a 24-hour notice before all deliveries, with a cutoff time of noon the day prior. For example, if you place an order before noon today, you can expect to receive your products the following day. If you place your order after noon, your delivery will be scheduled for the day after next. This ensures that we can prepare and deliver your order efficiently while maintaining the quality and freshness of our products.

How can I view your product selection?

We have product lists available on our website for your convenience. Additionally, we will soon be offering a more transparent experience for our customers with accounts, allowing them to access our complete product range along with the most up-to-date prices. Stay tuned for updates and improvements to our online platform.

Can I purchase smaller quantities of your products?

Currently, we offer our products in bulk packaging. However, we understand the diverse needs of our customers, and we are in the process of exploring options to offer bundles, individual items, and variety packs. This will provide our customers with a wider range of purchasing options to suit any and all needs. Stay tuned for updates on our product offerings.

How do I place an order with Bodega San Marcos?

We strive to make the ordering process as easy as possible for our customers. You can place an order in several ways:

Call us at (616) 243-7809
Email us at hello@bodegasanmarco.com
Text your customer Representative

In the near future, we will also be introducing an online ordering platform, where you can place your order and track its progress towards delivery, providing an even more convenient and streamlined experience. Stay tuned for updates on this exciting feature!

What is your return policy?

Please visit our Return & Refund Policy page for detailed information regarding our policies on returns and refunds. We are committed to providing you with the best customer experience and addressing any concerns you may have.

Do you offer shipping via mail?

We are currently working on solutions to expand our reach and supply a broader range of customers. Shipping via mail is something we're very excited about and plan to roll out by the end of 2023. Stay tuned for updates on this exciting development, as we continue to find new ways to serve our valued customers.

Do you accept orders in Spanish and English?

Yes, at Bodega San Marcos, we are proud to serve a diverse community of customers. We accept orders in both Spanish and English to ensure a smooth and efficient ordering experience for everyone. Our bilingual staff is more than happy to assist you with your needs in either language.

When do you update your prices?

We update our prices every Friday and send out an updated price sheet on Mondays.